Payments that are eligible for a full refund are: minimum one (1) hour cancellation notice from the customer via Square Appointments; text message or phone call to the listed business phone number (386) 385-4135 at least one (1) hour prior to your Confirmed Appointment time; cancellation by Kristen at any time, for any reason; and any reason that Kristen deems appropriate. Refund requests at any time after services have been completed to the fullest extent of Kristen’s abilities, cannot be honored.
There is no guarantee or warranty for Kristen’s services. Kristen reserves the right to define what it means to be “unable to complete a service” on a case-by-case basis. In the event that Kristen determines that she is unable to complete a service, any processed payment will be refunded to the customer within 24-hours, or can be applied toward a future appointment at the customer’s request.
When your refund is processed, a credit will be applied to your original method of payment.
For additional details on refunds, please see the Terms & Conditions.
Late or missing refunds
If you haven’t received a refund within 48 hours, please check your account.
Contact your credit card company. It may take some time before your refund is officially posted to your account.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded, including items that have been purchased with a discount code. Sale and discounted items cannot be refunded.
Still having trouble?
Contact us at [email protected] for questions related to refunds.